Terms of Use

Effective date: 2026-09-26

These Terms set out the conditions for using the website (the "Service") operated by Ruby Plastic Surgery Clinic (the "Institution") through the Laney service. The application of and consent to the Terms follow the relevant laws and the guidance shown on the Service screens.

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1. Purpose

The purpose of these Terms is to set out the basic matters concerning the use of the online services provided by the Institution, such as the website, booking and consultation, and to clarify the rights and obligations between users and the Institution.

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2. Definitions

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3. Content of the Service

The Institution provides the following services.

• Information: Introduction to the Institution, treatment guidance, procedure information and so on
• Online booking: Receiving treatment and procedure bookings
• Consultation service: Inquiries and consultation through the AI chatbot and messengers
• Notification messages: Booking confirmations, reminders, visit guidance and so on

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4. Membership and social login

1. Users may log in to the Service through the login methods provided on the Service screens.
2. For social login, the terms of use and privacy policy of that platform also apply.
3. Members may request to withdraw from the Service (disconnect the social link) at any time.

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5. Booking service

1. A booking made through the Service is a booking request and is confirmed after the Institution's review.
2. Booking changes and cancellations follow the policy set by the Institution.
3. If the information entered at booking differs from the facts, the booking may be canceled.
4. Booking confirmation and reminder messages may be sent through notification channels provided by the Institution.

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6. AI chatbot consultation

1. The Service includes an AI chatbot, which can respond automatically to users' inquiries.
2. The AI chatbot's responses are reference information and do not replace a medical diagnosis or prescription.
3. For accurate medical consultation, please contact the Institution directly.
4. All consultation content is recorded and stored to improve service quality.

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7. User obligations

Users must not do the following.

• Booking or signing up by using another person's information without authorization
• Interfering with the operation of the Service
• Using the Service in violation of laws
• Collecting, copying or distributing information posted on the Service without permission

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8. Obligations of the Institution

1. The Institution strives to provide a stable Service.
2. The Institution protects users' personal information in accordance with the Privacy Policy.
3. In the event of a service failure, the Institution strives to restore it promptly.

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9. Changes to and suspension of the Service

1. The Institution may change the content of the Service when necessary for operations and will give prior notice.
2. The Service may be temporarily suspended for unavoidable reasons such as system maintenance or equipment replacement.
3. Liability arising from service suspension follows the relevant laws.

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10. Intellectual property

1. Copyright in content posted on the Service (text, images, design and so on) belongs to the Institution or the original copyright holder.
2. Users may use the content of the Service only for personal, non-commercial purposes.

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11. Scope of liability

The liability of the Institution and users in connection with use of the Service follows the relevant laws. These Terms do not limit the rights of users guaranteed by law.

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12. Dispute resolution

1. Disputes related to use of the Service are resolved by agreement between the Institution and the user.
2. If no agreement is reached, the competent court follows the relevant laws.

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13. Contact

For inquiries about using the Service, please contact the following.

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14. Changes to the Terms

These Terms apply from the effective date, and if there are changes, notice will be given on the website from 7 days before they take effect.

• Effective date: 2026-09-26